Carmel Ventures

OpTier today announced that it is offering businesses a free analysis of their web application performance using their best-of-breed end-user experience management solution, OpTier Experience Manager.

Poor end-user experience can lead to a loss of sales, impact brand experience and reduce productivity. For online retailers who are gearing up for their busiest period of the year, poor performance represents a potential significant dent on their Christmas haul as it can result in customers deserting their site.

Given that many online retail shops are in ’lock down’ periods to minimize the impact of any changes before the holiday rush, OpTier is inviting organizations to get a free analysis of their web application performance using a non-intrusive approach. All businesses need to do is upload a traffic file of user activity on their system and an OpTier end-user experience management expert will undertake an analysis of the traffic using the OpTier product, at no cost.

The results of the analysis will be presented at a convenient time over a 30 minute Webex session. The expert will be available to help the business understand how their application performance is behaving, what issues are experienced and by how many users, where the users are located and what the current levels of service are, all to give businesses a free baseline of application performance.

The analysis is done by the OpTier Experience Manager solution which provides customers with an immediate baseline of their application performance, ongoing application monitoring and measurement of performance from the end-users perspective, analysis of rich end-user data to quantify business and end-user impact, and ultimately improve the quality of service delivered. The solution isolates problems quickly in order to deliver quality end-user experience by minimizing the impact of IT problems on end-users and customers. Furthermore, Experience Manager helps businesses understand how changes in IT or the business may have affected the end-users and the applications. With the rich business-relevant information delivered, Experience Manager enhances the communication and alignment between IT and the business.

"End-user experience impacts businesses at all levels. Better understanding of how this can be proactively improved allows organizations to be more flexible and dynamic. If you don’t know what you’re dealing with, how can you solve it?" said Ronit Belson, senior vice president of targeted products for OpTier.  "Many businesses will be surprised by the results of the free analysis – customers often are when we take them through what we uncovered!"