Amdocs Teams Up with OpTier1
OpTier has announced today that Amdocs will resell the OpTier Business Transaction Management (BTM) system, to offer its customers visibility into all end-user transactions.
To compete effectively in today’s market, service providers are undertaking transformation and consolidation projects across their Business Support Systems (BSS) and Operational Support Systems (OSS) in order to lower costs; reduce time-to-market and improve customer service. By partnering with OpTier, Amdocs will enable service providers to proactively manage the end-user transactions that run through critical business and operational support systems. As a result, providers will be able to introduce targeted marketing initiatives and increase the efficiency of customer care, including the ability to support self-service portals – all helping to reduce customer churn.
By managing IT at the business transaction level, OpTier BTM™ gives service providers comprehensive insight across their IT environment, end-to-end, in real-time. For example, this gives them the ability to effectively manage end-user experience across their external and internal applications — from self-service portals and mobile applications to billing, CRM and other call center applications. Transparency into transaction flows allows service providers to proactively manage the completion rate, speed and accuracy of these critical transactions and services. This information supports the goals of transformation and consolidation projects to reduce IT costs; improve customer experience and bring new products to market faster.
“Partnering with Amdocs will give us a credible partner who we can work with to increase our market share and take OpTier BTM to a more diverse audience,” said Colin Rowland, SVP worldwide sales, OpTier. “Service providers operate in a fast-moving and demanding environment. BTM ensures that all the pieces of the IT jigsaw puzzle fall into place, and can help organizations meet business and customer demands more efficiently and effectively.”